Here’s a list of 20 frequently asked questions (FAQs) and their corresponding answers for DunhillApplianceRepair.co.ke, tailored to their services in Nairobi, Kenya:
General Questions
- Q: What services does Dunhill Appliance Repair offer?
A: We specialize in repairs, installations, maintenance, and spare parts for washing machines, fridges, cookers, dishwashers, TVs, water dispensers, freezers, and microwave ovens in Nairobi, Kenya. - Q: Do you offer same-day repairs?
A: Yes, we offer same-day repair services for most appliances, depending on availability and the complexity of the issue. - Q: Are your technicians certified and experienced?
A: Absolutely! Our technicians are highly trained, certified, and have years of experience repairing a wide range of appliances. - Q: Do you provide a warranty for your repairs?
A: Yes, we offer a warranty on all repairs and replaced parts to ensure your satisfaction and peace of mind. - Q: How can I book a service with Dunhill Appliance Repair?
A: You can book a service by calling us at [insert phone number], visiting our website DunhillApplianceRepair.co.ke, or sending us a message on WhatsApp.
Repair-Specific Questions
- Q: My washing machine is not spinning. Can you fix it?
A: Yes, we repair washing machines with issues like no spinning, leaking, or failure to start. Our technicians will diagnose and fix the problem promptly. - Q: My fridge is not cooling properly. What could be the issue?
A: This could be due to a faulty compressor, thermostat, or refrigerant leak. Our team will inspect and repair your fridge to restore optimal cooling. - Q: Do you repair smart TVs and LED TVs?
A: Yes, we repair all types of TVs, including smart TVs, LED TVs, and LCDs, for issues like no power, screen problems, or sound issues. - Q: My microwave oven is not heating. Can you fix it?
A: Yes, we repair microwave ovens for issues like no heating, sparking, or door problems. We also replace faulty parts like magnetrons. - Q: My dishwasher is leaking water. What should I do?
A: Stop using it immediately and contact us. We’ll diagnose the issue, which could be a damaged hose, pump, or seal, and fix it quickly.
Installation and Maintenance Questions
- Q: Do you offer installation services for new appliances?
A: Yes, we provide professional installation services for washing machines, dishwashers, cookers, and other appliances. - Q: How often should I service my fridge or freezer?
A: We recommend servicing your fridge or freezer at least once a year to ensure efficient performance and prevent breakdowns. - Q: Can you help with cooker gas line installations?
A: Yes, we offer safe and professional gas line installations for cookers, ensuring compliance with safety standards.
Spare Parts Questions
- Q: Do you sell genuine spare parts for appliances?
A: Yes, we supply high-quality, genuine spare parts for all the appliances we repair, including washing machines, fridges, and microwaves. - Q: How long does it take to get spare parts for my appliance?
A: Most parts are available in stock, but for rare or specialized parts, we may need 1-2 days to source them. - Q: Are your spare parts covered by a warranty?
A: Yes, all spare parts come with a warranty to ensure durability and reliability.
Pricing and Payment Questions
- Q: How much do your repair services cost?
A: Our pricing depends on the type of appliance, the issue, and the required parts. We offer free quotes after diagnosis. - Q: Do you charge for diagnosis or inspection?
A: We offer free diagnosis for most appliances. However, complex issues may require a minimal inspection fee. - Q: What payment methods do you accept?
A: We accept cash, M-Pesa, and bank transfers for your convenience.
Service Area and Availability
- Q: Do you offer services outside Nairobi?
A: Currently, we primarily serve Nairobi and its surrounding areas. Contact us to confirm if we can accommodate your location.